Handing over safely

Most handovers are completely uneventful. A few simple habits keep it that way.

• Meet somewhere sensible

  Meet in an appropriate public location where possible. Shopping centres, coffee shops and busy parking areas work well.

• Inspect before you pay

  Open the box, count the pieces and test what can be tested. Compare it to the listing.

• Never share OTPs, banking passwords or PINs

  No one from Fylo, a bank or a buyer will ever need these. Anyone who asks is up to something.

• Sellers must confirm cleared funds themselves

  Check your own banking app or statement. Don't rely on what you're shown on someone else's phone.

• A proof-of-payment screenshot is not confirmation

  Screenshots and emails can be faked or reversed. Cleared money in your account is the only proof.

• Leave if it feels off

  You're allowed to walk away from a handover at any point, for any reason. No item is worth the risk.

• Report suspicious behaviour to Fylo

  If someone pressures you, changes the story or asks for payment upfront, tell us.